Call Center/Telemarking Automotive
3.
7 Maple Shade, NJ Maple Shade, NJ Full-time Full-time $15 - $16 an hour $15 - $16 an hour 2 days ago 2 days ago 2 days ago Required Duties Include handling Inbound and Outbound Calls, with follow-up calls, and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
Answer all incoming phone calls according to script and schedule a sales appointment.
Making outbound calls Log all Customer comments.
Schedule follow-up contact if no appointment is made.
Contact Customers using scripts to schedule appointments for Sales and Service.
Confirm scheduled appointments.
Post scheduled appointments on the appointment board in BDC.
Reschedule no-show Customer appointments.
Follow up with Sales or Service Department to determine if the appointment was kept and the outcome.
Schedule future contact as needed.
Purify and update Customer changes in the database.
Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for the next contact.
Contact Customers based on current marketing initiatives.
Respond to Customer website requests.
Utilizing email, chat, and text messaging.
Contact Internet Customers via email and phone to schedule an appointment.
Follow up on Internet Customer emails according to a pre-determined timeline.
Notify necessary departments when an appointment is scheduled.
Assist with other duties, as assigned.
Ability to meet or exceed monthly goals.
JOB REQUIREMENTS:
Qualifications:
High School Diploma or equivalent.
Previous experience with phones or telemarketing experience in the following fields:
automotive, business development, and customer service, highly preferable.
Previous experience with the process of the scripts, power tracks, and alternative choices.
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
Organized, multi-tasked, and self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
CRM knowledge is helpful but not required.
Use of other technology such as texting, web chat, etc.
WHAT WE OFFER:
Tremendous product & inventory Ongoing company-wide training 401k with company match - Quality health insurance programs Growth opportunities - Come grow with us! Professional, enthusiastic & supportive working environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Maple Shade, NJ Maple Shade, NJ Full-time Full-time $15 - $16 an hour $15 - $16 an hour 2 days ago 2 days ago 2 days ago Required Duties Include handling Inbound and Outbound Calls, with follow-up calls, and with a commitment to increase customer service satisfaction with each and every customer.
ESSENTIAL DUTIES:
Answer all incoming phone calls according to script and schedule a sales appointment.
Making outbound calls Log all Customer comments.
Schedule follow-up contact if no appointment is made.
Contact Customers using scripts to schedule appointments for Sales and Service.
Confirm scheduled appointments.
Post scheduled appointments on the appointment board in BDC.
Reschedule no-show Customer appointments.
Follow up with Sales or Service Department to determine if the appointment was kept and the outcome.
Schedule future contact as needed.
Purify and update Customer changes in the database.
Generate letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for the next contact.
Contact Customers based on current marketing initiatives.
Respond to Customer website requests.
Utilizing email, chat, and text messaging.
Contact Internet Customers via email and phone to schedule an appointment.
Follow up on Internet Customer emails according to a pre-determined timeline.
Notify necessary departments when an appointment is scheduled.
Assist with other duties, as assigned.
Ability to meet or exceed monthly goals.
JOB REQUIREMENTS:
Qualifications:
High School Diploma or equivalent.
Previous experience with phones or telemarketing experience in the following fields:
automotive, business development, and customer service, highly preferable.
Previous experience with the process of the scripts, power tracks, and alternative choices.
Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
First-class verbal, written, and communication skills including the ability to initiate dialogue with BDC Manager and communicate effectively and efficiently.
Organized, multi-tasked, and self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
Preferable knowledge of working Microsoft Word, computer literate/knowledge, data entry skills.
CRM knowledge is helpful but not required.
Use of other technology such as texting, web chat, etc.
WHAT WE OFFER:
Tremendous product & inventory Ongoing company-wide training 401k with company match - Quality health insurance programs Growth opportunities - Come grow with us! Professional, enthusiastic & supportive working environment.
Estimated Salary: $20 to $28 per hour based on qualifications.
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