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Quality Analyst - CEC

Job Posting - External
Holman Automotive Group is currently looking for a Quality Analyst to join our team!
Job Description:
Review and evaluate recorded phone calls for all CEC coordinators
Report items in need of immediate attention to the appropriate supervisor/manager
Deliver quality assurance reporting identifying trends, training needs and coaching opportunities/ recommendations
Support enablement manager
Assist supervisory staff with additional phone monitoring needs
Education and/or Training:
High school
Relevant Work Experience:
Familiarity with sales and service customer calls a plus
Familiarity with call centers a plus
Prior quality assurance experience is a plus
Planning/Organizing/Managerial Knowledge:(Ranges from task-focused to integrating related functions, to broadly strategic integration)
Ability to influence, motivate and coach others effectively
Ability to provide unbiased feedback when listening to calls
Strong attention to detail
Communicating & Influencing Skills:(Does the job require communication, reasoning with others, or changing behaviors?)
Ability to interact and work with fellow employees and leadership
Excellent customer service skills and listening skills
Benefits at Holman Automotive Group include an outstanding compensation plan, paid time off, available 401(k), medical, dental, life, and disability insurance, and employee vehicle purchase program.
No company is better positioned for this new world than Holman Automotive Group. Holman Automotive Group is a privately held automotive company with 40 dealership franchises, 19 brands and 34 locations. Much more than a network of dealerships, Holman has built a 90-year tradition of innovation and success by drawing on our most valuable resource?our employees. Now into our third generation of family leadership, Holman is looking for a new generation of intelligent, motivated and sophisticated employees ready help us meet tomorrow's challenges. If you'd like to work in this kind of exciting, technology-driven, customer-centered environment, then Apply Today!



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