Sales Acquisition Coordinator

Job Posting - External
Position Title (Job Code): Customer Engagement Center (CEC) Acquisitions Coordinator (1 position)Grade Level: FLSA Status (Applicable Exemption): Principal Work Location: Maple Shade, NJ Department: Customer Engagement Center (Sales) Reports to (Title): CEC SupervisorNumber/Type of Employees Supervised: 0
Principal Purpose of Position:
Execute CEC Process in accordance with CEC strategies
Sell appointments for vehicle acquisitions using text, email and telephone skill sets
Respond to assigned leads from the Customer Relationship Management (CRM) tool within 15 minutes of receipt (store hours)
Set appointments for dealership visits per Holman 'Best Practice' benchmarks for Kelley Blue Book Instant Cash Offer (KBB ICO) customers
Utilize defined dealership email templates for communications
Utilize defined dealership telephone word tracks as guidelines for process and flow of customer phone contacts
Execute CEC process in a consistent yet flexible manner that results in a 'best in class' Customer Experience, designed to achieve the highest appointment ratios
Complete all daily tasks and activities (benchmark 85-100)
Perform all other duties and special projects as assigned.
What we ae looking for:
Ability to organize and prioritize tasks and make appropriate decisions
Complete Customer Relationship Management (CRM) tool for all activity
Record all customer engagement in CRM
Work schedule flexibility (Monday thru Saturday)
Attend team meetings
Register, schedule and attend all required, scheduled training and informational seminars

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